SRE Production Support Specialist

2 weeks ago


Hyderabad, Telangana, India Unison Consulting Pte Ltd Full time

Job Summary

As a Senior SRE Production Support Specialist at Unison Consulting Pte Ltd, you will be responsible for managing a 24/7 production support team in the Banking domain. This role requires close collaboration with Dev teams to ensure seamless incident management and resolution.

Key Responsibilities

  • Manage major incidents, coordinate incident management, problem management, and infra teams to prepare major incident reports.
  • Experience in troubleshooting, resolving, and communicating complex incidents and deep underlying issues, performance analysis, and fine-tuning of real-time and batch systems.
  • Perform deep-dive analysis for all major incidents, coordinating with all support teams and infra teams to identify root causes in both application and infrastructure areas.
  • Experience in executing continuous service improvement plans, monitoring, process improvement, and automation.
  • Experience in major change management processes to ensure no critical incidents are reported during weekend cutover activities.
  • Experience in managing capacity monitoring, server patching (production environment), and bank-wide DR and BCP coordination/scheduling.
  • Good communication skills and stakeholder management.
  • Follow the standards of the Bank.


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