Senior Technical Support Specialist
4 weeks ago
At Microsoft Advertising, we're committed to empowering digital advertising professionals to achieve their goals. As a Senior Technical Support Specialist, you'll play a crucial role in ensuring the success of our customers and partners by providing advanced technical support for Microsoft online advertising global sales teams. With a focus on paid search results on Bing and other web properties, you'll be part of a dynamic team that drives innovation and excellence in the digital industry.
Responsibilities
- Investigate and resolve complex performance issues for Microsoft Advertising customers and partners.
- Collaborate with the platform development team to identify and implement product improvements.
- Communicate effectively with sales teams and partners to drive business outcomes and customer satisfaction.
- Contribute to the development of knowledge base documentation and training content to support Tier 1 and Tier 2 support teams.
Requirements
- BS in Computer Science, Engineering, or related technical discipline.
- Minimum 4-6 years of experience in technical support or software development, with a focus on online advertising and cloud-based technologies.
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
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