Senior Technical Support Specialist

4 weeks ago


Hyderabad, Telangana, India Microsoft Full time
Overview

At Microsoft Advertising, we're committed to empowering digital advertising professionals to achieve their goals. As a Senior Technical Support Specialist, you'll play a crucial role in ensuring the success of our customers and partners by providing advanced technical support for Microsoft online advertising global sales teams. With a focus on paid search results on Bing and other web properties, you'll be part of a dynamic team that drives innovation and excellence in the digital industry.

Responsibilities

  • Investigate and resolve complex performance issues for Microsoft Advertising customers and partners.
  • Collaborate with the platform development team to identify and implement product improvements.
  • Communicate effectively with sales teams and partners to drive business outcomes and customer satisfaction.
  • Contribute to the development of knowledge base documentation and training content to support Tier 1 and Tier 2 support teams.

Requirements

  • BS in Computer Science, Engineering, or related technical discipline.
  • Minimum 4-6 years of experience in technical support or software development, with a focus on online advertising and cloud-based technologies.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.


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