Desktop Support Specialist
4 weeks ago
Job Summary:
We are seeking a skilled Desktop Support Specialist to join our team at Sisco Jobs. As a Desktop Support Specialist, you will be responsible for providing technical support to our office employees for desktop systems, hardware, software, and peripherals.
Key Responsibilities:
• Provide day-to-day technical support to office employees for desktop systems, hardware, software, and peripherals.
• Diagnose and resolve technical issues related to desktops, laptops, and printers.
• Assist in setting up user accounts, installing, and configuring systems.
• Maintain network connectivity, troubleshoot network-related issues, and escalate unresolved issues to senior teams.
• Perform regular system updates, software patches, and preventive maintenance to ensure system integrity.
• Collaborate with other IT team members to improve system security, performance, and user experience.
• Document technical procedures and resolutions for future reference and user guidance.
• Assist in training users on new software and hardware implementations as required.
Essential Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1 to 2 years of experience in desktop support, IT helpdesk, or a similar role.
Skills Required:
• Strong understanding of desktop and laptop hardware, Windows OS, and Linux.
• Experience in troubleshooting network issues, including LAN/WAN and IP configurations.
• Proficiency in resolving issues related to software installations, printers, and peripheral devices.
• Good communication skills to interact with non-technical users.
• Ability to work independently and within a team to resolve complex technical problems.
Additional Requirements:
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage multiple tasks efficiently.
• Willingness to learn and adapt to new technologies.
• Customer-focused attitude with strong problem-solving abilities.
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