Desktop Support Specialist

4 weeks ago

Hyderabad, Telangana, India System Soft Technologies Full time

Job Title: Desktop Support Specialist

Job Summary:

We are seeking a skilled and motivated Desktop Support Specialist to provide technical support, manage hardware and software configurations, and resolve end-user issues. The ideal candidate will have experience with laptop shipments, laptop configurations, Active Directory user creation, and a strong understanding of IT support processes.

Key Responsibilities:

  • Provide timely and effective support to end-users on hardware, software, and network-related issues.
  • Manage laptop shipments, including receiving, inventory management, and coordinating deliveries to users.
  • Configure laptops with necessary software and hardware settings, ensuring compliance with company standards and security protocols.
  • Manage user accounts on Active Directory, including user creation, modifications, and deactivations.
  • Handle user issues ranging from application errors, system performance, printer setups, and network connectivity.
  • Install, update, and troubleshoot software on desktops and laptops.
  • Diagnose and troubleshoot hardware issues for laptops and peripherals.
  • Maintain an accurate inventory of all IT assets, including laptops and other peripherals.
  • Track and resolve user issues using the company's ticketing system.

Requirements:

  • 3-4 years of experience in desktop support, IT helpdesk, or a similar technical support role.
  • Proficiency in Windows operating systems; experience with macOS is a plus.
  • Experience with laptop configurations and troubleshooting.
  • Strong knowledge of Active Directory for user account management.
  • Familiarity with Office 365 and common enterprise applications.
  • Experience with remote support tools and VPN setups.
  • Basic knowledge of network troubleshooting.
  • Experience with asset management, including tracking, maintaining, and managing IT hardware inventories.
  • Familiarity with ticketing systems like Jira, ServiceNow, or equivalent.
  • Ability to diagnose and troubleshoot hardware issues for desktops, laptops, printers, and other peripherals.
  • Experience with software installations and applying updates/patches regularly.
  • Knowledge of IT security policies and experience in ensuring compliance with antivirus, firewalls, disk encryption, etc.

About System Soft Technologies:

System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise. With the collective resources of over 1,200 associates covering the full spectrum of IT expertise, we anticipate and meet the unique needs of our clients, consistently delivering exceptional quality that exceeds expectations.

Our Values:

We are united by diversity, inclusion, transparency, respect, integrity, and a deep passion for our clients and team members. Our growth is fueled by your professional development as we collaborate, share ideas, innovate, and invest in our future together. By building meaningful partnerships with our people, we embrace a common purpose to amplify ambitions, expand horizons, and exceed our goals. This synergy keeps us agile, ahead of the competition, and leaders in our industry. Our continued success starts with you.

Equal Employment Opportunity:

System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

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