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Desktop Support Specialist
1 month ago
As a Desktop Support Specialist at GiGa-Ops Global Solutions, you will be the primary point of contact for end-users seeking technical assistance. Your role will involve resolving hardware, software, and network issues to ensure the smooth operation of IT services.
Key Responsibilities:- Technical Support: Provide first-level support for desktop and laptop issues, including hardware failures, software malfunctions, and connectivity problems.
- Incident Management: Respond to service requests and incidents logged by users, ensuring timely resolution or escalation to higher-level support.
- Hardware Setup: Assist in the installation, configuration, and maintenance of desktop computers, peripherals, and software.
- User Assistance: Guide users through troubleshooting steps and educate them on basic technical procedures to avoid recurring issues.
- Documentation: Maintain accurate records of support activities, including ticketing systems, knowledge base updates, and hardware inventory.
- Collaboration: Work closely with other IT team members to ensure a cohesive approach to problem-solving and user satisfaction.
GiGa-Ops Global Solutions is committed to providing exceptional IT support to our clients. As a Desktop Support Specialist, you will play a critical role in delivering this service.