Service Manager

3 weeks ago


Amritsar, Punjab, India Paytm Full time
About Us
At Paytm, we empower merchants to grow their businesses through simplicity and data-driven technology. Our platform offers a variety of payment use cases, enabling consumers to pay via Paytm Payment Instruments and other banks' financial instruments. We provide acquiring devices like Soundbox, EDC, QR, and Payment Gateway, as well as commerce services through advertising and the Paytm Mini app store. Our goal is to enhance merchants' business by formulating and launching counter strategies for local initiatives taken up by the competition.

About Team
The QR & Sound Box team is responsible for growing the penetration of Paytm's QR Code & Sound Box business in Indian merchants. We are looking for a skilled professional to join our team as a Service Delivery Manager.

Responsibilities
As a Service Delivery Manager, you will be responsible for:
  1. Team Management (Service FSEs) min 15-20
  2. Management - Ticket Closure of both Proactive and Reactive Merchants related Management from Hub to and Reverse Logistics)
  3. Skill and Data Manager
  4. Mindset


Criteria
To be successful in this role, you should have:
  1. Strong service background
  2. Industry - DTH/Broadband/Consumer Electronics etc.
  3. Local market knowledge
  4. Strong understanding of stock handling/ inventory management


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