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Senior Operations Manager

1 month ago


Amritsar, Punjab, India Kotak Mahindra Bank Full time
Job Title: Senior Operations Manager

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Kotak Mahindra Bank. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the branch, ensuring strict adherence to regulatory requirements, and managing cash within branch limits.

The ideal candidate will have a strong background in banking, excellent customer service skills, and experience in managing front office staff. You will be responsible for resolving customer complaints in a timely manner, maintaining AML & KYC compliance, and ensuring that all transactions are processed efficiently.

In this role, you will also be responsible for motivating and managing your team to achieve high levels of performance and productivity. If you have a passion for delivering exceptional customer service and have the skills and experience required for this role, we would love to hear from you.

Key Responsibilities:

  • Manage the day-to-day operations of the branch, including cash management and customer service.
  • Maintain strict adherence to regulatory requirements, including AML & KYC compliance.
  • Resolve customer complaints in a timely and professional manner.
  • Motivate and manage front office staff to achieve high levels of performance and productivity.

Requirements:

  • Bachelor's degree or higher in a relevant field.
  • Minimum 3 years of experience in a similar role.
  • Strong background in banking and finance.
  • Excellent customer service skills.
  • Ability to motivate and manage front office staff.

Estimated Salary: ₹10,00,000 - ₹15,00,000 per annum, depending on qualifications and experience. We offer a competitive salary package, including benefits such as health insurance, retirement savings plan, and opportunities for career growth and development.