Store Operations Manager

7 days ago


Amritsar, Punjab, India Vodafone Idea Ltd Full time
About the Role

We are seeking a highly motivated and experienced Store Operations Manager to join our team at Vodafone Idea Ltd.

Job Overview

The successful candidate will be responsible for driving customer delight in every walk-in and overall responsibility for activities at a store, spanning customer service, store-level sales, and revenue targets across all products.

Key Responsibilities
  • Sales: Achieve target new postpaid subscribers (TNPS) and equipment growth (EQ) to drive revenue growth.
  • Deliver revenue targets for the store by increasing revenue per footfall through aided purchase decisions and driving sales of all products.
  • Ensure and monitor quality of acquisition through the store.
  • Achieve profitability targets for the store by minimizing losses from pilferage and shrinkage.
Customer Service
  • Manage higher retention and achieve customer satisfaction for walk-in customers.
Store Management
  • Ensure adherence to store processes in terms of documentation and systems.
  • Maintain availability of stock at the store while adhering to norms.
  • Ensure appropriate product placement & displays at store.
Requirements
  • Graduation with 1-4 years of experience in retail store and customer relationship management.
  • Revenue Target achievement and cost management.
  • Awareness on technology advancements and new digital product knowledge.
Estimated Salary Range

₹15 Lakh - ₹20 Lakh per annum based on location (Ludhiana, Sirsa, Chandigarh, Panipat, Bahadurgarh, Rohtak, Jind, Karnal)



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