Branch Manager

3 weeks ago


Amritsar, Punjab, India Kotak Mahindra Bank Full time

Job Role:

As a key member of our team, you will be responsible for the day-to-day operations of our branch, ensuring seamless execution of our business processes and adherence to regulatory requirements.

Key responsibilities include:

  • Authorization and checking of customer transactions and service requests in a timely manner.
  • Effective management of the branch lobby and customer queue to ensure a positive customer experience.
  • Ensuring that cash, including foreign exchange and traveler's cheques, is within branch limits.
  • Managing customer complaints and ensuring timely resolution.
  • Ensuring AML and KYC compliance for account opening forms submitted to CPC/RPC.

Requirements:

To be successful in this role, you will need:

  • A strong understanding of banking operations and processes.
  • Excellent customer service skills.
  • Ability to motivate and manage front office staff.
  • Minimum 3 years of work experience.
  • MBA or graduate degree.

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