Branch Operations Manager

3 weeks ago


Amritsar, Punjab, India Kotak Mahindra Bank Full time

Job Role:

As a Branch Operations Manager at Kotak Mahindra Bank, you will be responsible for overseeing the day-to-day operations of our branch.

You will ensure strict adherence to prescribed processes, audit, and regulatory requirements.

Timely authorization and checking SO/SDO/RO system input for customer transactions/service requests will be crucial.

Effective branch lobby and customer queue management are essential to delivering excellent customer service.

You will be responsible for managing cash, including foreign exchange and traveler's cheques, at the branch and ensuring that cash is within branch limits.

Customer complaint management and ensuring resolution of all complaints within the turnaround time (TAT) are key performance indicators.

AML and KYC compliance for various account opening forms submitted to CPC/RPC are critical to maintaining our reputation.

Job Requirements:

An MBA/graduate with a minimum of 3 years of work experience is required.

A thorough understanding of banking and customer service orientation are essential.

You must be able to manage and motivate front office staff effectively.


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