Service Delivery Manager
1 month ago
Paytm is India's leading digital payments and financial services company, focused on driving consumers and merchants to its platform by offering various payment use cases. We provide consumers with services like utility payments and money transfers, empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Net banking, Paytm FASTag, and Paytm Postpaid - Buy Now, Pay Later. To merchants, we offer acquiring devices like Soundbox, EDC, QR, and Payment Gateway, where payment aggregation is done through PPI and other banks' financial instruments. To enhance merchants' business, we offer commerce services through advertising and the Paytm Mini app store. Our platform leverages these services, offering credit options such as merchant loans, personal loans, and BNPL, sourced by our financial partners.
About Team
Our QR & Sound Box team helps merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm's QR Code & Sound Box business in Indian merchants. We aim for visibility, accountability, and extensive QR/Soundbox deployment. We grow distribution and market share in assigned areas of operations. We formulate and launch counter strategies for local initiatives taken up by the competition. We plan market size, span, and geographies by the team.
Responsibilities
1. Team Management (Service FSEs) - min 15-20. Management - Ticket Closure of both Proactive and Reactive Merchants related Management from Hub to and Reverse Logistics. Skill and Data Manager. Mindset.
Criteria
1. Strong service background
2. Industry - DTH/Broadband/Consumer Electronics etc.
3. Local market knowledge
4. Strong understanding of stock handling/inventory management
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