Technical Support Professional

1 day ago


Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team. As an Atlassian Jira Support specialist, you will be responsible for providing critical technical support during P1 incidents and troubleshooting logs.

Key Responsibilities:

  • Provide technical support during P1 incidents by troubleshooting logs and resolving project-specific blockers
  • Independently assess and evaluate third-party Atlassian Marketplace plugins for optimal integration and functionality
  • Design, modify, and optimize JIRA workflows, screens, issue types, custom fields, schemes, and issue indexing
  • Conduct in-depth analysis and documentation of existing functionalities to identify areas for improvement and efficiency gains
  • Exhibit a solutions-oriented mindset with a proactive approach to problem-solving
  • Facilitate effective knowledge sharing and collaboration with internal and external stakeholders to drive productivity and innovation

Requirements:

  • 3+ years of experience in Atlassian tool administration, including JIRA and Confluence
  • Strong communication skills with the ability to convey technical concepts effectively to diverse stakeholders


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