Technical Support Specialist
2 days ago
Job Role: Service Desk Analyst
The primary function of this role is to provide timely and effective technical support to end-users across various locations. This involves troubleshooting and resolving IT-related issues through multiple channels, including phone, email, chat, and web portal.
- Key Responsibilities:
- Incident Management: Identifying, documenting, and resolving IT incidents in a prompt and professional manner.
- IT Support: Providing first-level technical assistance to users for hardware and software issues.
- Data Management: Maintaining accurate records of IT assets, including hardware warranties and AMC support coverage.
Requirements:
- Education: Minimum 2 years of relevant experience or equivalent.
- Skills: Excellent communication skills, strong problem-solving abilities, and proficiency in using Manage Engine and ADX tools.
Benefits:
- Opportunity to work with a diverse team and contribute to the success of the organization.
- Chance to develop and enhance technical skills through training and professional growth.
- A dynamic work environment that encourages collaboration and innovation.
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