Technical Support Specialist

13 hours ago

Lucknow, Uttar Pradesh, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

Job Title: Technical Support Specialist

We are seeking a skilled and customer-focused technical support specialist to join our international team. As a key member of our team, you will be responsible for providing top-notch technical assistance to clients via phone, email, or chat, ensuring exceptional customer satisfaction and professionalism.

Main Responsibilities:

  • Deliver expert-level technical troubleshooting over the phone for global clients.
  • Handle advanced technical assistance calls related to telecommunications, VoIP, networking, and communications.

Required Skills & Qualifications:

  • Intermediate to advanced knowledge of computer hardware and software.
  • Familiarity with operating systems, including Windows, Mac, Android, and iOS.
  • Strong understanding of networking fundamentals.

Benefits:

  • Opportunity to work in a dynamic and diverse team environment.
  • Chance to develop and improve technical skills through ongoing training and mentorship.

Requirements:

  • Undergraduate degree or higher in a relevant field.
  • Previous experience in technical support or a related field (preferably in BPO or service industry).
  • Excellent verbal and written communication skills in English.
  • Ability to work effectively in rotational shifts.
  • Proficiency in MS Office, email, and CRM tools.
  • Capacity to handle pressure and multitask efficiently.
  • Customer-centric mindset with strong problem-solving abilities.

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