Lead Technical Problem Solver

1 day ago


Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Support Specialist Role

We are seeking a dedicated and skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for resolving technical issues related to our product suite for customers and partners worldwide.

  • Identify and troubleshoot technical problems using available tools, resources, and documentation.
  • Document and verify reported issues, and provide effective communication to customers, peers, and other teams.
  • Categorize and prioritize issues based on urgency and business impact.
  • Resolve issues efficiently and document technical analysis and root cause wherever applicable.

This is a remote position that requires hands-on experience in networking, Linux, and Windows operating systems. Additionally, proficiency in at least two of the following areas: contact center technologies, application support, telephony, SIP, XML scripting, or object-oriented programming is necessary.

Key Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Able to work independently with minimal supervision.
  • Familiarity with CRM software and ticketing systems.

Benefits:

  • Competitive salary.
  • Opportunity to work with cutting-edge technologies.
  • Remote work environment.

How to Apply:

Please submit your resume and cover letter to apply for this exciting opportunity.



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