
Lead Technical Problem Solver
1 day ago
We are seeking a dedicated and skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for resolving technical issues related to our product suite for customers and partners worldwide.
- Identify and troubleshoot technical problems using available tools, resources, and documentation.
- Document and verify reported issues, and provide effective communication to customers, peers, and other teams.
- Categorize and prioritize issues based on urgency and business impact.
- Resolve issues efficiently and document technical analysis and root cause wherever applicable.
This is a remote position that requires hands-on experience in networking, Linux, and Windows operating systems. Additionally, proficiency in at least two of the following areas: contact center technologies, application support, telephony, SIP, XML scripting, or object-oriented programming is necessary.
Key Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work independently with minimal supervision.
- Familiarity with CRM software and ticketing systems.
Benefits:
- Competitive salary.
- Opportunity to work with cutting-edge technologies.
- Remote work environment.
How to Apply:
Please submit your resume and cover letter to apply for this exciting opportunity.
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