End User Technical Support

10 hours ago

Lucknow, Uttar Pradesh, India beBeeSupport Full time  80,000 -  1,20,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to provide technical assistance to our organization.

Main Responsibilities:
  • Offer on-site and remote support for hardware, software, and network-related issues.
  • Troubleshoot problems with operating systems, applications, and peripherals.
  • Install, configure, and upgrade user hardware and software according to IT guidelines.
  • Manage user accounts, access rights, and group policies within our network infrastructure.
  • Resolve connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.

Key Requirements:

  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Familiarity with Active Directory and ITIL principles.
  • Proficiency in Windows, MS Office, and other relevant software.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

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