
Principal Technical Services Specialist
2 days ago
Job Overview
As a key member of our IT support team, you will be responsible for delivering high-quality technical assistance to users. The role involves troubleshooting technical issues, managing IT assets, deploying hardware, and ensuring seamless day-to-day operations.
You will provide face-to-face technical support for hardware, software, and corporate mobile devices, addressing tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
The ideal candidate should have expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting, as well as strong working knowledge of ServiceNow or similar ITSM tools.
Responsibilities
- Provide technical support for hardware, software, and corporate mobile devices.
- Address tickets related to various technologies.
- Conduct remote troubleshooting and guide users through resolutions.
Requirements:
- 1–3 years of experience in Desktop/Help Desk Support.
- Any graduate with relevant skills and experience.
- Strong problem-solving skills, proactive mindset, excellent communication, empathy, and customer service skills, and organizational discipline for asset and vendor management.
What You Will Do
Deliver high-quality IT support services to users by troubleshooting technical issues, managing IT assets, and deploying hardware. Provide face-to-face technical support for hardware, software, and corporate mobile devices. Conduct remote troubleshooting and guide users through resolutions. Work closely with the IT support team to ensure seamless day-to-day operations.
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