Technical Support Specialist

2 days ago

Lucknow, Uttar Pradesh, India beBeeServiceman Full time ₹ 8,00,000 - ₹ 15,00,000

**Job Overview**

We are seeking an experienced Service Specialist to join our team. As a Service Specialist, you will be responsible for providing high-quality technical support and maintenance services for computer systems and large format printing solutions.

Key Responsibilities:

  • Install, configure, and maintain large format printers at customer locations.
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems.
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Coordinate with technical support teams for complex troubleshooting.
  • Manage spare parts inventory and request replacements when needed.
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Ensure timely service response and achieve defined service KPIs.
  • Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
  • Stay updated on new printer models, software updates, and technical service procedures.

Requirements:

  • Bachelor's degree in Electronics, Mechanical, Computer Science, or related fields is preferred.
  • Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Knowledge of large format printers or computer systems troubleshooting is a strong advantage.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Strong problem-solving skills with the ability to work independently in the field.
  • Willingness to travel frequently within assigned region.
  • Good communication and customer service orientation.

We Offer:

  • Hands-on experience with computer systems and high-end industrial equipment.
  • Opportunity to grow into advanced technical support and service management roles.
  • Competitive compensation package and benefits.
  • Exposure to a variety of industry sectors – technical, textile, photo, and industrial printing.

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