Expert Technical Support Professional

2 days ago


Lucknow, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000
Job Overview

We are seeking a skilled Technical Support Specialist to provide exceptional customer experiences.

Key Responsibilities:

  • Resolve technical cases created by customers related to software and platforms.
  • Utilize diagnostic tools to isolate potential causes of issues and provide solutions through web, chat, email, case updates, and direct support.
  • Employ creative problem-solving skills, demonstrate empathy, and showcase excellent communication to answer customer questions and resolve complex issues.

Requirements:

  • Bachelor's degree in computer science or a related field (or equivalent experience).
  • 2+ years of experience providing customer-facing technical support.
  • Good communication and analytical skills.

Preferred Qualifications:

  • Strong understanding of programming skills, particularly Java.
  • Familiarity with IT service management and business processes.
  • Experience providing web development support and troubleshooting infrastructure level issues.

We are looking for an individual who possesses strong analytical skills, can comprehend server-side programming languages and has experience with troubleshooting tools like Wireshark and Traceroute.



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