
Technical Support Expert
2 days ago
We are seeking an experienced IT Help Desk Specialist to provide timely and effective support to our global employees across various sites.
The ideal candidate will have a strong understanding of desktop applications and OS software supported by Desktop Services, with the ability to troubleshoot and assist in using supported software.
In this role, you will be responsible for providing first- and second-level support, ensuring operational and technical support for personal computers, and troubleshooting domestic computer hardware and software issues.
You will also be responsible for maintaining an accurate inventory of client assets, creating and maintaining our knowledge base to support users, and collaborating with the Cybersecurity team to ensure network asset security.
Additionally, you will update problem management databases with timely and meaningful information, gather and log relevant information about issues and attempts to resolve them, and utilize the knowledge base to assist in troubleshooting efforts.
If you have a background in Computer Science or a related field, 2+ years of experience in Desktop and/or Helpdesk support, and proficient knowledge of Microsoft office, we encourage you to apply.
Required Skills:- Bachelor's degree in Computer Science or related field
- 2+ Years experience in Desktop and/or Helpdesk support
- Prior work-related experience with current standard desktop software (Microsoft Office, Windows)
- Fluent in English. Additional languages are a plus
- Experience in working with international clients
- Proficient knowledge of Microsoft office, knowledge of SAP is an asset
- Experience with Desktop or Help Desk support is an asset
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