Technical Support Specialist

23 hours ago

Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 5,00,000 - ₹ 12,34,567
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our organization, you will provide technical assistance and support to customers and partners globally.

Your primary responsibility will be to resolve technical issues related to our product suite in a remote working environment.

  • You will troubleshoot and resolve issues utilizing available tools, resources, and documentation.
  • Document and verify reported problems, engage additional resources when necessary, and log/report issues on our CRM.
  • Provide effective and consistent communication to customers, peers, and other teams.

As a Technical Support Specialist, you will understand and set issue priority based upon urgency and business impact. You will also close issues by providing quick resolutions and document technical analysis and root cause wherever applicable.

Required Skills and Qualifications

To excel in this role, you must possess strong technical skills, including hands-on experience in networking, CentOs Linux, and Windows OS. Additionally, you should have mandatory hands-on experience in contact center technologies, application support, telephony, XML scripting, and object-oriented programming.

Benefits

This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. If you are a self-motivated individual with strong analytical skills, we encourage you to apply.

Other Information

This is a full-time position that requires the ability to work independently and as part of a team. We offer a competitive compensation package and opportunities for professional growth and development.

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