Technical Support Specialist

7 hours ago

Lucknow, Uttar Pradesh, India beBeeSupport Full time US$ 6,00,000 - US$ 10,00,000
Job Title: Technical Support Specialist About the Role

We are seeking a highly skilled and experienced technical support specialist to join our team. As a key member of our support team, you will be responsible for resolving complex technical issues and ensuring seamless operation of our platform.

 Key Responsibilities
  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of our product's infrastructure, APIs, and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in JIRA or our Support CRM for streamlined tracking.
  • Python Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
  • Technical Expertise Development: Deepen your understanding of our tech stack, including APIs, databases, and backend components essential for troubleshooting.
  • Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.
 Requirements
  • At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
  • Strong problem-solving and debugging skills in a technical SaaS environment.
  • Effective written and verbal communication skills in English.
  • Ability to work during US hours (evenings and/or nights).
 Benefits
  • Opportunity to work in a high-growth SaaS startup with a strong presence in the USA, India, and Canada.
  • Hands-on experience with advanced technical support in B2B SaaS infrastructure.
 Location

Bengaluru

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