Technical Support Specialist
2 weeks ago
As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients. Your primary goal will be to troubleshoot and resolve complex technical issues in a timely and efficient manner.
This role requires excellent communication skills, both verbal and written. You must be able to articulate technical information in a clear and concise manner, making it easy for non-technical individuals to understand.
- Key Responsibilities:
- Provide exceptional customer service by responding to client inquiries and resolving technical issues in a timely and professional manner.
- Troubleshoot and diagnose complex technical problems using SOP documents and other resources.
- Develop and maintain a thorough understanding of company products and services.
- Work closely with the support team to ensure seamless resolution of client issues.
Required Skills and Qualifications:
- Minimum 1 year of experience in a technical support role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
- Strong analytical and problem-solving skills.
- Proficiency in MS Office Word, Excel, and PowerPoint.
Benefits:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and growing company.
- A collaborative and supportive work environment.
Others:
- Associate Google Workspace Administrator certification is preferred but not required.
- Knowledge of Google products such as Gmail, Calendar, Meet, Drive, Docs, Sheet, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet is a plus.
- Familiarity with ticketing tools and ITIL knowledge is beneficial.
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