Technical Support Specialist
1 day ago
This role involves providing top-notch technical support to end-users across the organization.
We are seeking a skilled Service Desk Analyst to provide timely and effective resolution of technical issues.
Key Responsibilities:- Provide level 1 and 2 support to end-users, resolving issues in a timely and professional manner.
- Manage and resolve incidents/service requests via the ticketing platform.
- Ensure resolution of tickets within defined service level agreements (SLAs).
- Administer user accounts, shared mailboxes, and distribution lists via Active Directory and Google Admin Console.
- Troubleshoot complex technical issues related to Google Workspace tools and collaborate with backend teams as needed.
- Minimum 2-3 years of experience in IT Service Desk operations with a proven track record of success.
- Hands-on experience with ticketing systems, preferably ServiceNow.
- Expertise in Google Workspace products, including Gmail, Google Drive, Google Hangouts, and Google Workspace Admin Console.
- Excellent communication and interpersonal skills, with the ability to compose and respond to professional emails effectively.
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