Hiring Technical Support Professional

2 days ago


Lucknow, Uttar Pradesh, India beBeeMicrosoft Full time ₹ 44,85,900 - ₹ 75,39,400
Technical Support Advocate

We are seeking a dedicated and skilled technical professional to join our team. If you have a passion for technology and problem-solving, we want to meet you

As a technical support advocate, you will be the first point of contact for customers, ensuring they have a smooth and satisfying experience with our products.

  • You will provide technical assistance for Microsoft products, including Windows and M365, troubleshooting software issues and device network/connectivity problems.
  • Assist customers with subscription management, payment issues, refunds, and token redemption.
  • Provide product guidance, helping customers with downloads, installations, and activations (DIA) of products and recommending suitable solutions.

To succeed in this role, you should have excellent communication skills, a strong desire to solve customer challenges, and proficiency in managing accounts, payments, and billing inquiries.

The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. Prior experience in technical support or customer service is essential, along with familiarity with Microsoft products and services.

Certifications such as Microsoft Certified: Azure Fundamentals, M365 Fundamentals, are a plus.

We celebrate diversity and foster an inclusive workplace where everyone can thrive.



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