
Lead Customer Experience Specialist
1 day ago
About Us:
We are a pioneer in making high-quality education accessible and affordable worldwide by collaborating with top-tier universities. Our unique model combines state-of-the-art technology, innovative curricula, and hands-on instruction from senior faculty to educate individuals across 80+ countries.
As part of our global organization, we have over 2,000 employees working together with offices in various locations. We value innovation, teamwork, and excellence.
Roles and Responsibilities:
Lead the creation and execution of marketing automation journeys & campaigns for customer conversion and promotional communications within a specific line of business.
Manage cross-functional stakeholder management to deliver campaign objectives.
Innovate new campaign types and identify opportunities for increasing deliverability.
Partner with colleagues from growth, technical, and creative teams, including product managers, engineers, designers, content strategists, researchers, creatives, legal, operations, policy, and PR.
Anchor project briefs and serve as a Single Point of Contact (SPOC) for campaign execution and Root Cause Analyses.
Develop, measure, and reach objectives without sacrificing quality.
Key Skills and Qualifications:
- Minimum 3-4 years of experience in marketing automation campaigns in Operations functions at high-growth or technology companies.
- Experience working on Salesforce Marketing Cloud (SFMC) CRM platform is preferred.
- Excellent communication skills with the ability to work directly with technical teams and lead cross-functional teams.
- Possess an understanding and passion for emerging trends, creative excellence, and new technologies.
- Ability to work under tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives.
-
Customer Experience Specialist
4 days ago
Anantapur, Andhra Pradesh, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000Job Title:">Customer Experience Representative]About the Role:Deliver exceptional customer service and ensure a positive customer journey through effective handling of customer calls, follow-ups, issue resolution, and feedback collection via emails, calls, and chat channels.Manage logistics and order management with attention to detail.Key...
-
Customer Experience Specialist
4 days ago
Anantapur, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 40,00,000Job Title: Customer Service RepresentativeWe are seeking a skilled and customer-focused individual to join our team in this exciting opportunity.Key Responsibilities:Provide exceptional customer support via phone, email, or chat.Ensure customer satisfaction by resolving inquiries and concerns in a timely and efficient manner.Develop and maintain strong...
-
Customer Experience Manager
3 days ago
Anantapur, Andhra Pradesh, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000We are currently seeking a seasoned and forward-thinking team leader to oversee daily operations, drive productivity enhancements, and elevate customer satisfaction levels.Responsibilities:Maintain optimal performance metrics including response times and customer satisfaction levels.Cultivate efficient email and chat processes across multiple shifts.Provide...
-
Lead Merchant Acquisition Specialist
3 days ago
Anantapur, Andhra Pradesh, India beBeeMarket Full time ₹ 15,00,000 - ₹ 25,00,000Job Title: Market Growth SpecialistWe are seeking an experienced Market Growth Specialist to lead our team in acquiring and retaining merchants and retailers from various segments. The ideal candidate will have 5-7 years of experience in direct sales, B2C sales, or merchant acquisition, with expertise in digital payment solutions and QR code technology.This...
-
Dedicated Customer Experience Specialist
23 hours ago
Anantapur, Andhra Pradesh, India beBeeSupport Full time ₹ 5,00,000 - ₹ 10,00,000Customer Support RoleWe are seeking a dedicated and skilled Customer Support professional to provide exceptional assistance to our users. As the first point of contact, you will ensure every customer receives a personalized and seamless experience on our astrology app.Job DescriptionYou will be responsible for responding promptly to customer inquiries via...
-
Exceptional Customer Experience Specialist
3 days ago
Anantapur, Andhra Pradesh, India beBeeCustomerService Full time ₹ 50,00,000 - ₹ 70,00,000Customer Service Associate RoleWe are seeking a skilled professional to provide exceptional customer service via phone, resolve technical issues, and meet quality targets.Key Responsibilities:Handle customer queries and issues via phoneProvide accurate and timely information on products and servicesTroubleshoot and resolve technical issuesMeet and exceed...
-
Lead Customer Service Representative
2 days ago
Anantapur, Andhra Pradesh, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000Customer Retention SpecialistThis is a 6-month contract position with a global technology leader in the field of 3D design, engineering, and entertainment software.We are seeking an experienced customer retention specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting...
-
Customer Experience Advocate
2 days ago
Anantapur, Andhra Pradesh, India beBeeSupport Full time ₹ 18,00,000 - ₹ 30,00,000Customer Support RoleSilvish is a fast-growing 9 to 5 silver jewelry brand redefining how modern India wears and gifts jewelry. With Italian-inspired designs, certified 92.5 sterling silver, and premium craftsmanship, we've built a loyal customer base that values both quality and experience.You will be the voice of Silvish for our customers, ensuring their...
-
Customer Experience Associate
2 days ago
Anantapur, Andhra Pradesh, India beBeeCommunicator Full time ₹ 40,00,000 - ₹ 80,00,000About UsWe are seeking a candidate passionate about scaling a startup to work closely with our team.Responsibilities include handling customer inquiries through chat, phone calls, and email communication.Maintain knowledge of products, policies, and processes to address customer inquiries.Troubleshoot customer complaints related to product quality, shipping,...
-
Customer Service Specialist
4 days ago
Anantapur, Andhra Pradesh, India beBeeCustomer Full time ₹ 1,20,000 - ₹ 1,50,000We are looking for a skilled and passionate professional to fill the role of Customer Service Specialist.Job Responsibilities:Provide efficient solutions to customer inquiries in a timely manner.Manage and respond to customer feedback to ensure optimal satisfaction levels.Assist with processing orders and resolving payment-related issues.Maintain a positive...