Lead Customer Service Representative

4 days ago

Anantapur, Andhra Pradesh, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Retention Specialist

This is a 6-month contract position with a global technology leader in the field of 3D design, engineering, and entertainment software.

We are seeking an experienced customer retention specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues on a daily basis.

Key Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration via phone or email.
  • Process orders promptly after the customer reaches out and sends purchase confirmation using CRM systems like Salesforce.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation is maintained.
  • Maintain detailed records of follow-ups and interactions for future reference.
  • Generate reports on key metrics such as conversions, account actions, and follow-up outcomes to track performance.

Required Skills and Qualifications:

  • Advanced knowledge of Microsoft Excel software for data analysis and tracking performance metrics.
  • Basic knowledge of Microsoft Word for document preparation and communication.
  • Analytical skills to track performance metrics and improve processes through continuous improvement.
  • Organized and detail-oriented with the ability to meet deadlines and manage multiple priorities.
  • Problem-solving ability to address customer concerns and resolve issues in a timely manner.
  • Experience in customer service with a strong focus on providing excellent customer experiences.
  • Strong communication and negotiation skills to build rapport with customers and facilitate purchases.
  • Proficiency with CRM systems like Salesforce and experience in Zendesk.

Benefits:

As a global leader in the field of 3D design, engineering, and entertainment software, we offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that fosters creativity and innovation.

About Our Company:

We are a progressive company that values diversity, integrity, and excellence in all aspects of our business. We use cutting-edge technologies to stay ahead of the curve and provide innovative solutions to our customers.

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