Customer Service Representative

1 day ago

Anantapur, Andhra Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 9,00,000

Job Title: Customer Service Representative

This role is responsible for providing exceptional customer service through various communication channels. The successful candidate will be handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:
  • Respond to customer calls, emails, and chats in a professional and courteous manner.
  • Address customer complaints, queries, and requests promptly and efficiently.
  • Process and manage customer orders, including tracking and updating order status.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to ensure seamless order fulfillment and timely resolution of customer issues.

Requirements:
  • Minimum 1 year of experience in customer service or call handling (E-commerce preferred).
  • Familiarity with e-commerce platforms is highly desirable.
  • Excellent verbal and written communication skills (Hindi & English required).
  • Strong problem-solving ability and customer-centric approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to multitask and handle pressure in a fast-paced environment.

Education:
  • Graduate / Diploma in any discipline.
  • Additional training in customer service is highly beneficial.

The ideal candidate will possess strong interpersonal skills, attention to detail, and prior experience in customer-facing roles. They should be able to work well under pressure and maintain a positive attitude in a dynamic environment.

This position requires the ability to multitask, prioritize tasks, and meet deadlines while maintaining a high level of customer satisfaction.

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