Senior Customer Service Ambassador

1 day ago

Anantapur, Andhra Pradesh, India beBeeCustomer Full time ₹ 6,75,000 - ₹ 8,25,000
Customer Service Representative Job

We are seeking a skilled Customer Service Representative to deliver exceptional customer satisfaction.

The ideal candidate will be responsible for interacting with customers through various channels, including email, social media, and phone calls, in a professional and courteous manner.

Key qualifications include excellent communication skills, strong listening abilities, and the ability to multitask effectively.

Responsibilities:

  • Develop a thorough understanding of our products and services.
  • Provide top-notch support to customers through email ticketing systems, social media, and phone calls.
  • Resolve customer complaints and queries efficiently and effectively.
  • Maintain accurate records of each phone call for future reference.
  • Conduct training sessions for new employees to enhance their skills and knowledge.
  • Deliver exceptional customer service and satisfaction.
  • Follow up with customers for additional information as needed.

Requirements for success in this role include:

  • Previous experience working as a Customer Support Executive or a similar position in a Customer Service department.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving abilities and a customer-oriented mindset.
  • Ability to meet deadlines, prioritize tasks, and maintain excellent interpersonal and organizational skills.

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