Customer Service Representative

13 hours ago

Anantapur, Andhra Pradesh, India beBeeCustomerService Full time ₹ 24,00,000 - ₹ 40,00,000
Job Opportunity

This is a customer-facing role that requires exceptional communication skills and the ability to work independently as part of a team.

The ideal candidate will have experience in handling inbound calls, managing workflows and queues, and providing first-class customer service.

Responsibilities:
  • Assess and resolve customer inquiries, requests, and complaints via phone calls, ensuring customer satisfaction at all times.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking customer interactions.
  • Manage daily customer interactions generated through workflows and queues on an account-wise basis.
  • Achieve key performance targets by delivering exceptional customer service.
Requirements:
  • Bachelor's degree (any field)
  • Minimum 1 year of experience in international voice process, preferably in patient handling or DME AR calling.

Skill Requirements:

  • Excellent verbal and written communication skills
  • Neutral accent and strong adoption to US culture
  • Ability to resolve customer queries promptly
  • Focused on delivering a positive customer experience
  • Professional, courteous, friendly, and empathetic demeanor
  • Active listening skills
  • Data entry & typing skills
  • Ability to multitask.
  • Adaptable to fast-paced environments
  • Collaborative team player.
  • Continuous improvement mindset.

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