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Customer Experience Associate
2 weeks ago
We are seeking a candidate passionate about scaling a startup to work closely with our team.
- Responsibilities include handling customer inquiries through chat, phone calls, and email communication.
- Maintain knowledge of products, policies, and processes to address customer inquiries.
- Troubleshoot customer complaints related to product quality, shipping, returns, exchanges, and refunds.
- Assist customers with placing, tracking, modifying, or canceling orders.
- Gather customer feedback and report common issues to improve the customer experience and product offerings.
- Work closely with departments to ensure a seamless customer journey.
- Document customer interactions, feedback, and resolutions in our CRM system.
- Excellent written and verbal communication skills in English.
- Able to maintain confidentiality and work with sensitive information.
- Ability to handle multiple tasks with excellent organization skills.
