Customer Experience Representative
18 hours ago
- Handle inbound and outbound customer communication via email, chat, and phone for international customers in English.
- Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Update customer records and interactions in CRM systems accurately and timely.
- Coordinate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
- Monitor customer feedback and report recurring issues to management for process improvement.
- Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
- Ensure compliance with international communication protocols, data privacy regulations, and company policies.
- Bachelor's degree in any discipline.
- Excellent written and spoken English communication skills.
- Prior experience in customer service, preferably in an international BPO or shared service environment.
- Good computer skills, including MS Office and CRM software.
- Ability to handle stressful situations calmly and professionally.
- Strong problem-solving skills and attention to detail.
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