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Senior Service Desk Specialist

4 weeks ago

Hyderabad, Telangana, India Diebold Nixdorf Full time
Senior Service Desk Specialist

We are expanding our Service Desk teams due to natural growth, and we are looking for individuals who are passionate about delivering exceptional customer service. As a Senior Service Desk Specialist, you will provide proactive user helpdesk services to inbound customer service requests, diagnose and resolve hardware and software issues, and work with customers to ensure appropriate levels of engagement and communication.

Key Responsibilities:
  • Provide proactive user helpdesk services to inbound customer service requests
  • Diagnose and resolve hardware and software issues
  • Perform software distribution and create and update tickets to reflect changes
  • Work with customers to ensure appropriate levels of engagement and communication

What We Offer:

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.