Senior Service Desk Specialist
20 hours ago
At Diebold Nixdorf, we are expanding our Service Desk teams to meet the growing demands of our customers. We are seeking a highly skilled and passionate individual to join our team as a Senior Service Desk Specialist.
This role involves providing exceptional user support services to our customers, diagnosing and resolving hardware and software issues, and ensuring timely communication and engagement.
Key responsibilities include:
- Providing proactive user helpdesk services to inbound customer service requests
- Diagnosing and resolving hardware and software issues
- Performing software distribution and creating/updating tickets to reflect changes
- Working with customers to ensure appropriate levels of engagement and communication
We are looking for a motivated and customer-focused individual who can deliver unparalleled support to our customers.
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Senior Service Desk Specialist
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