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Retail Service Desk Senior Manager
1 month ago
We are seeking a highly skilled and experienced Senior Manager to lead our Retail Service Desk team. As a key member of our Operations function, you will be responsible for ensuring the uptime of all Retail Technology and providing exceptional customer service to our colleagues and customers.
Key Responsibilities- Lead and manage the Retail Service Desk team to achieve high levels of performance and customer satisfaction.
- Develop and implement strategies to improve service desk performance, including process improvements and training programs.
- Collaborate with internal stakeholders to ensure seamless communication and resolution of incidents.
- Manage and maintain relationships with third-party suppliers to ensure effective partnerships.
- Oversee the recruitment, induction, and ongoing training of team members.
- Strong leadership and management skills, with experience in leading high-performing teams.
- Excellent communication and interpersonal skills, with the ability to engage with colleagues and stakeholders at all levels.
- Proven track record of improving service desk performance and customer satisfaction.
- Experience in managing budgets and resources to achieve business objectives.
- Ability to work in a fast-paced environment and adapt to changing priorities.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.
