Senior Service Desk Manager

About Retail Service Desk Senior Manager RoleAt Ivy Comptech, we're seeking a visionary leader to drive the success of our Retail Service Desk. As Retail Service Desk Senior Manager, you'll be responsible for the operation and performance of our UK Retail Service Desk, ensuring the uptime of all Retail Technology is maximized to support an exceptional...

About the RoleThe Retail Service Desk Senior Manager is a critical position at Ivy Comptech, responsible for the operation and performance of the UK Retail Service Desk. This role is essential in ensuring the uptime of all Retail Technology is as close to 100% as possible to support the best possible colleague and customer experience on the High Street.The...

About the RoleThe Retail Service Desk Senior Manager is a critical position at Ivy Comptech, responsible for the operation and performance of the UK Retail Service Desk. This role is accountable for ensuring the uptime of all Retail Technology is as close to 100% as possible to support the best possible colleague and customer experience on the High...

About the RoleThe Retail Service Desk Senior Manager plays a critical part in ensuring the operational performance of the UK Retail Service Desk.This senior role is accountable for the uptime of all Retail Technology and the colleague and customer experience on the High Street.The successful candidate will lead and mentor the UK Service Desk Team, driving a...

Job Purpose:The Service Desk Manager is responsible for ensuring the delivery center meets all its Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).Main Responsibilities:Manage the service desk team to ensure they meet their performance targets.Coordinate with other teams, such as Knowledge Managers, Escalation Managers, and Incident...

At Diebold Nixdorf, we are expanding our Service Desk teams to meet the growing demands of our customers. As a Senior Service Desk Specialist, you will play a key role in delivering exceptional customer support and ensuring seamless service delivery.Key responsibilities include:Providing proactive user helpdesk services to inbound customer service...

Job Title: Service Desk ManagerWipro is seeking a highly skilled Service Desk Manager to lead our delivery center and ensure all metrics are measured and adhered to.Key Responsibilities:Manage all activities in the delivery center, ensuring adherence to standards and metrics.Coordinate Knowledge Managers, Escalation Managers, and Incident Managers to ensure...

At Diebold Nixdorf, we are expanding our Service Desk teams to meet the growing demands of our customers. We are seeking a highly skilled and passionate individual to join our team as a Senior Service Desk Specialist.This role involves providing exceptional user support services to our customers, diagnosing and resolving hardware and software issues, and...

About UsBase8 is a technology and business consulting services company that provides solutions to companies across the US and Canada. We work with businesses that are serious about scaling, risk management, and developing mature processes.Job DescriptionWe are seeking a Service Desk Manager to join our team in Hyderabad, India. As a Service Desk Manager, you...

About the Role:We are seeking a highly skilled Service Desk Manager to join our team at Base8. As a Service Desk Manager, you will be responsible for managing the activities and responsibilities of the service desk team. This includes providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed...

About the Role:Base8 is seeking a highly skilled Service Desk Manager to join our team. As a Service Desk Manager, you will be responsible for managing the activities and responsibilities of the service desk team. This includes providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed...

Service Desk Operations Manager Job Summary:The Service Desk Operations Manager is a critical role responsible for managing the operation of the Service Desk. This position is crucial in ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. The successful candidate will be responsible...

Service Desk Team Lead Role OverviewThe Service Desk Team Leader plays a crucial role in ensuring the efficient operation of the Service Desk. This position requires exceptional leadership skills, as you will be responsible for mentoring and guiding the Service Desk team to deliver exceptional customer service. Key Responsibilities:Manage the day-to-day...

Service Desk Operations ManagerThe Service Desk Team Leader role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. As a Service Desk Operations Manager, you will be responsible for managing the operation of the Service Desk, mentoring the Service Desk team and...

Job SummaryWe are seeking a skilled Senior Service Desk Specialist to join our team at Diebold Nixdorf.Key ResponsibilitiesProvide proactive user helpdesk services to inbound customer service requests.Diagnose and resolve hardware and software issues.Perform software distribution and create/update tickets to reflect changes.Work with customers to ensure...

Job Title: UC Service Desk & Site Support LeadJob Summary:The successful candidate will lead and manage the 24/7 Service Desk Operations and Site Support groups, ensuring high-quality service delivery, client satisfaction, and compliance with service level agreements (SLAs). This role requires a strong leader who can oversee a team responsible for Level 1...

Role Purpose:The Service Desk Manager is responsible for ensuring the delivery center meets all key performance indicators and service levels. This includes ownership of critical deliverables and metrics for SD services.Main Responsibilities:Performance of a single delivery center, adherence to standards, and measurement and reporting of metrics.Overall...

About the RoleBase8 is seeking a highly skilled Service Desk Manager to join our team. As a key member of our support team, you will be responsible for managing the activities and responsibilities of the service desk team.Key Responsibilities:Manage service desk team members and their overall daily activities.Manage the dispatch process of service requests...

About Base8We are a technology and business consulting services company providing expert solutions to companies in the US and Canada. Our vision is to become a trusted partner for businesses looking to scale, manage risk, and develop mature processes.Job SummaryWe are seeking an experienced IT Service Desk Manager to join our team in Hyderabad. As a key...

Job Title: Service Desk SpecialistJob Summary:We are seeking a highly skilled Service Desk Specialist to join our team at People First Consultants. As a Service Desk Specialist, you will be responsible for providing exceptional support to our sellers, empowering them to succeed in their roles.Key Responsibilities:Provide timely and effective solutions to...