Service Desk Coordinator
4 weeks ago
Base8 is a technology and business consulting firm that provides innovative solutions to companies across the US and Canada. We're committed to delivering high-quality services that meet the evolving needs of our clients.
Job DescriptionWe're seeking a skilled Service Desk Dispatcher to join our team in Hyderabad, India. As a key member of our support team, you'll work closely with our US-based team to provide exceptional customer service to our clients.
Your primary responsibilities will include:
- Responding to client inquiries via phone and email
- Assessing and resolving technical issues related to account passwords, computer operating systems, applications, and printers
- Creating and assigning tickets to the appropriate technicians or teams
- Following up with clients to confirm issue resolution
To succeed in this role, you'll need:
- Excellent communication skills, with at least 2 years of experience working with US clients
- Proficiency in ticketing systems, preferably ConnectWise
- Ability to quickly learn and adapt to our Service Desk process workflow
- Experience as a Service Desk Analyst in a Service Desk environment
- Solid understanding of contractual goals and Service Level Agreements (SLAs)
- Knowledge of Active Directory, Outlook, network, and Windows troubleshooting
We're looking for a candidate who is a native or resident of Hyderabad and is passionate about delivering exceptional customer service.
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Front Desk Coordinator
3 weeks ago
Hyderabad, Telangana, India one call Full timeUnlock your potential in a dynamic and fast-paced environment as our Front Desk Coordinator.Key Responsibilities:Customer Service: Provide exceptional customer service to clients and visitors, ensuring a warm and welcoming experience.Administrative Support: Offer administrative support to the team, including filing, photocopying, and data...
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Service Desk Manager
2 weeks ago
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Service Desk Manager
4 weeks ago
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Front Desk Coordinator
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Hyderabad, Telangana, India Gamut HR Solutions Full timeCompany OverviewGamut HR Solutions is a professional recruitment agency dedicated to connecting job seekers with employers. Our team is focused on delivering exceptional service and building successful partnerships.Job OverviewWe are seeking a skilled Front Desk Coordinator to join our team at Gamut HR Solutions. The ideal candidate will be responsible for...
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Front Desk Coordinator
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Service Desk Manager
4 weeks ago
Hyderabad, Telangana, India Wipro Full timeRole Purpose:The Service Desk Manager is responsible for ensuring the delivery center meets all key performance indicators and service levels. This includes ownership of critical deliverables and metrics for SD services.Main Responsibilities:Performance of a single delivery center, adherence to standards, and measurement and reporting of metrics.Overall...
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Front Desk Coordinator
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Hyderabad, Telangana, India AKM Global Full timeWe are seeking a skilled Front Desk executive to join our team at AKM Global.Key responsibilities include providing exceptional customer service, managing front desk operations, and maintaining a professional work environment.Requirements:1+ years of experience in a hospital setting as a receptionistProficiency in English and Telugu languagesLocation:...
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Front Desk Coordinator
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Service Desk Manager
4 weeks ago
Hyderabad, Telangana, India Base8 Full timeAbout UsBase8 is a technology and business consulting services company that provides solutions to companies across the US and Canada. We work with businesses that are serious about scaling, risk management, and developing mature processes.Job DescriptionWe are seeking a Service Desk Manager to join our team in Hyderabad, India. As a Service Desk Manager, you...
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Service Desk Manager
3 weeks ago
Hyderabad, Telangana, India Base8 Full timeAbout the Role:Base8 is seeking a highly skilled Service Desk Manager to join our team. As a Service Desk Manager, you will be responsible for managing the activities and responsibilities of the service desk team. This includes providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed...
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Service Desk Manager
4 weeks ago
Hyderabad, Telangana, India Base8 Full timeAbout the Role:We are seeking a highly skilled Service Desk Manager to join our team at Base8. As a Service Desk Manager, you will be responsible for managing the activities and responsibilities of the service desk team. This includes providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed...
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Service Desk Operations Manager
2 weeks ago
Hyderabad, Telangana, India DAZN Full timeService Desk Operations Manager Job Summary:The Service Desk Operations Manager is a critical role responsible for managing the operation of the Service Desk. This position is crucial in ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. The successful candidate will be responsible...
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Senior Service Desk Manager
3 weeks ago
Hyderabad, Telangana, India NTT DATA Full timeJob SummaryNTT DATA is seeking a skilled Senior Service Desk Manager to lead our Managed Services Team. The ideal candidate will have experience managing a team of service desk agents and possess excellent leadership and communication skills.Key ResponsibilitiesManage a team of service desk agents and ensure effective achievement of KPIsContribute to the...
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Service Desk Operations Specialist
4 weeks ago
Hyderabad, Telangana, India EvonSys Full timeJob SummaryWe are seeking a highly motivated and skilled IT Service Desk Specialist to join our dynamic team at EvonSys. In this role, you will be responsible for providing first-level IT support, managing cloud administration, and ensuring smooth IT operations.Key ResponsibilitiesProvide IT administration and first-level support for end users.Monitor...
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Front Desk Coordinator
4 weeks ago
Hyderabad, Telangana, India AKM Global Full timeWe are seeking a skilled Front Desk Receptionist to join our team at AKM Global.Key Responsibilities:Provide exceptional customer service to clients and visitors.Manage front desk operations, including answering phones, responding to emails, and handling correspondence.Ensure a professional and welcoming environment for all clients and visitors.Collaborate...
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Service Desk Specialist
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Hyderabad, Telangana, India People First Consultants Full timeJob Title: Service Desk SpecialistJob Summary:We are seeking a highly skilled Service Desk Specialist to join our team at People First Consultants. As a Service Desk Specialist, you will be responsible for providing exceptional support to our sellers, empowering them to succeed in their roles.Key Responsibilities:Provide timely and effective solutions to...
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Service Desk Operations Manager
3 weeks ago
Hyderabad, Telangana, India DAZN Full timeService Desk Operations ManagerThe Service Desk Team Leader role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. As a Service Desk Operations Manager, you will be responsible for managing the operation of the Service Desk, mentoring the Service Desk team and...
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IT Service Desk Consultant
2 weeks ago
Hyderabad, Telangana, India Genpact Full timeAt Genpact, we envision a world that works better for people. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Inviting applications for the role of IT Service Desk ConsultantRole SummaryWe are seeking a skilled IT Service Desk Consultant to provide 24x7 Level...
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Front Desk Coordinator
2 weeks ago
Hyderabad, Telangana, India one call Full time**Key Responsibilities**Greet and welcome visitors in a courteous and professional manner, ensuring a positive first impression for our company.Handle incoming phone calls and direct them to the appropriate person or department, providing exceptional customer service and support.Maintain a tidy and organized front desk area, reflecting our company's...