Service Desk Coordinator

6 days ago


Hyderabad, Telangana, India Base8 Full time
About Base8

Base8 is a technology and business consulting firm that provides innovative solutions to companies across the US and Canada. We're committed to delivering high-quality services that meet the evolving needs of our clients.

Job Description

We're seeking a skilled Service Desk Dispatcher to join our team in Hyderabad, India. As a key member of our support team, you'll work closely with our US-based team to provide exceptional customer service to our clients.

Your primary responsibilities will include:

  • Responding to client inquiries via phone and email
  • Assessing and resolving technical issues related to account passwords, computer operating systems, applications, and printers
  • Creating and assigning tickets to the appropriate technicians or teams
  • Following up with clients to confirm issue resolution

To succeed in this role, you'll need:

  • Excellent communication skills, with at least 2 years of experience working with US clients
  • Proficiency in ticketing systems, preferably ConnectWise
  • Ability to quickly learn and adapt to our Service Desk process workflow
  • Experience as a Service Desk Analyst in a Service Desk environment
  • Solid understanding of contractual goals and Service Level Agreements (SLAs)
  • Knowledge of Active Directory, Outlook, network, and Windows troubleshooting

We're looking for a candidate who is a native or resident of Hyderabad and is passionate about delivering exceptional customer service.



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