Service Desk Operations Specialist

6 days ago


Hyderabad, Telangana, India EvonSys Full time
Job Summary

We are seeking a highly motivated and skilled IT Service Desk Specialist to join our dynamic team at EvonSys. In this role, you will be responsible for providing first-level IT support, managing cloud administration, and ensuring smooth IT operations.

Key Responsibilities
  • Provide IT administration and first-level support for end users.
  • Monitor infrastructure and backup alerts, escalating issues to appropriate teams.
  • Manage service requests, coordinate escalations, and ensure timely resolutions.
  • Perform IT technical documentation and basic reporting.
  • Handle IT asset management, including vendor and courier coordination.
  • Support cloud administration and assist with migration processes.
  • Oversee employee onboarding and offboarding processes.
  • Troubleshoot and resolve basic laptop, network hardware, and application issues.
  • Administer and troubleshoot basic Linux server environments.
  • Manage Microsoft O365, Intune MDM, and Active Directory.
  • Operate effectively within a 24x7 structured roster-based IT environment.
  • Diagnose and resolve technical issues through user discussions, problem logging, and follow-up.
Requirements
  • Bachelor's degree in IT, Computer Science, Networking, or a related field.
  • 1-2 years of experience in IT service desk operations, with knowledge of cloud administration (Azure, AWS, GCP preferred).
  • Strong communication skills, problem-solving abilities, and a proactive approach to customer service.
  • Ability to work under pressure, adapt to new technologies quickly, and operate effectively in a multinational team.
  • Familiarity with ISO 27001/27701 compliance and experience working with foreign clients is a plus.
  • Commitment to following company policies and upholding the highest ethical standards.


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