Service Desk Operations Specialist
6 days ago
We are seeking a highly motivated and skilled IT Service Desk Specialist to join our dynamic team at EvonSys. In this role, you will be responsible for providing first-level IT support, managing cloud administration, and ensuring smooth IT operations.
Key Responsibilities- Provide IT administration and first-level support for end users.
- Monitor infrastructure and backup alerts, escalating issues to appropriate teams.
- Manage service requests, coordinate escalations, and ensure timely resolutions.
- Perform IT technical documentation and basic reporting.
- Handle IT asset management, including vendor and courier coordination.
- Support cloud administration and assist with migration processes.
- Oversee employee onboarding and offboarding processes.
- Troubleshoot and resolve basic laptop, network hardware, and application issues.
- Administer and troubleshoot basic Linux server environments.
- Manage Microsoft O365, Intune MDM, and Active Directory.
- Operate effectively within a 24x7 structured roster-based IT environment.
- Diagnose and resolve technical issues through user discussions, problem logging, and follow-up.
- Bachelor's degree in IT, Computer Science, Networking, or a related field.
- 1-2 years of experience in IT service desk operations, with knowledge of cloud administration (Azure, AWS, GCP preferred).
- Strong communication skills, problem-solving abilities, and a proactive approach to customer service.
- Ability to work under pressure, adapt to new technologies quickly, and operate effectively in a multinational team.
- Familiarity with ISO 27001/27701 compliance and experience working with foreign clients is a plus.
- Commitment to following company policies and upholding the highest ethical standards.
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