IT Service Desk Specialist

3 days ago


Hyderabad, Telangana, India Genpact Full time
Company Overview

Genpact, a global professional services and solutions firm, is dedicated to delivering outcomes that shape the future. With over 125,000 employees across 30+ countries, our team is driven by an innate curiosity, entrepreneurial agility, and a desire to create lasting value for clients.

Job Description

We are inviting applications for the role of IT Service Desk Specialist - Technical Support. The ideal candidate will have experience in PC software and hardware support in a corporate environment, responsible for administration and troubleshooting of Microsoft Operating Systems.

Key Responsibilities
  • Provide Level 1 IT Service Desk support through various channels, including phone, chat, email, voicemail, and web (self-service)
  • Manage and monitor incidents, queries, and service requests, including escalation
  • Offer initial remote desktop support, user access management, password reset, Windows, and OS support
  • Review and maintain internal Service Desk Support/knowledge Base
  • Implement and maintain self-service/self-help resources and services
  • Report on known outages and service impacts
Required Skills and QualificationsMinimum Qualifications/Skills
  • University degree in Computer Science
  • Relevant work experience
Preferred Qualifications/Skills
  • Good communication skills
  • Familiarity with ITIL framework
  • Beginner-intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems (Windows 7, 8, 10)
  • Beginner-intermediate knowledge of installation and troubleshooting of software suites (Adobe, Microsoft Office, etc.)
  • Expertise in Active Directory administration, including creation of domain/exchange accounts
  • Excellent troubleshooting skills
  • Good interpersonal skills and attention to customer service
  • Ability to work effectively in a fast-paced environment
  • Ability to communicate effectively
  • Ability to prioritize incidents and service requests efficiently
  • Ability to work flexible hours based on business demands, including on-call support in off-business hours and weekends
Estimated Salary: $60,000 - $80,000 per year

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