Senior Service Desk Specialist
2 weeks ago
Job Summary
Diebold Nixdorf is expanding its Service Desk teams and seeking individuals who are passionate about delivering exceptional customer support. Key responsibilities include providing proactive user helpdesk services, diagnosing and resolving hardware and software issues, and working with customers to ensure appropriate levels of engagement and communication.
Key Responsibilities
- Provide proactive user helpdesk services to inbound customer service requests.
- Diagnose and resolve hardware and software issues.
- Work with customers to ensure appropriate levels of engagement and communication.
- Perform software distribution and create/update tickets to reflect changes.
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