Collaboration Support Engineer

2 weeks ago


Noida, Uttar Pradesh, India Genpact Full time
Job Description

We are seeking a highly skilled Collaboration Support Engineer to join our team at Genpact. As a key member of our organization, you will be responsible for providing expert-level technical support and guidance on Cisco voice technologies.

About the Role

This is an exciting opportunity to work with cutting-edge technology and collaborate with a talented team of professionals. As a Collaboration Support Engineer, you will have the chance to design, implement, and troubleshoot complex voice solutions using Cisco Unified Communications Manager (CUCM), WebEx Calling, and other related technologies.

Key Responsibilities
  • Providing expert-level technical support and guidance on Cisco voice technologies, including CUCM, WebEx Calling, and UCCX.
  • Designing, implementing, and troubleshooting complex voice solutions.
  • Collaborating with internal stakeholders to identify and resolve technical issues.
  • Maintaining knowledge of emerging trends and technologies in the field of collaboration and unified communications.
  • Developing and delivering training programs to enhance the skills of colleagues and customers.
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Strong technical knowledge of Cisco voice technologies, IPT, and UCCX.
  • Excellent communication and problem-solving skills.
  • Certifications such as Cisco CCNP Voice or similar.
  • At least 5-15 years of experience in a similar role.
What We Offer

As a Collaboration Support Engineer at Genpact, you can expect a competitive salary of $120,000 - $180,000 per year, depending on your level of experience and qualifications.



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