Collaboration Support Engineer
2 weeks ago
We are seeking a highly skilled Collaboration Support Engineer to join our team at Genpact. As a key member of our organization, you will be responsible for providing expert-level technical support and guidance on Cisco voice technologies.
About the RoleThis is an exciting opportunity to work with cutting-edge technology and collaborate with a talented team of professionals. As a Collaboration Support Engineer, you will have the chance to design, implement, and troubleshoot complex voice solutions using Cisco Unified Communications Manager (CUCM), WebEx Calling, and other related technologies.
Key Responsibilities- Providing expert-level technical support and guidance on Cisco voice technologies, including CUCM, WebEx Calling, and UCCX.
- Designing, implementing, and troubleshooting complex voice solutions.
- Collaborating with internal stakeholders to identify and resolve technical issues.
- Maintaining knowledge of emerging trends and technologies in the field of collaboration and unified communications.
- Developing and delivering training programs to enhance the skills of colleagues and customers.
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Strong technical knowledge of Cisco voice technologies, IPT, and UCCX.
- Excellent communication and problem-solving skills.
- Certifications such as Cisco CCNP Voice or similar.
- At least 5-15 years of experience in a similar role.
As a Collaboration Support Engineer at Genpact, you can expect a competitive salary of $120,000 - $180,000 per year, depending on your level of experience and qualifications.
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Collaboration Support Engineer II
3 weeks ago
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Collaboration Support Engineer
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