IT Application Technical Support
5 days ago
We are seeking a highly skilled IT Application Technical Support professional to join our team at Optimum Info. As a key member of our support team, you will be responsible for providing technical support to our customers and ensuring the smooth operation of our software solutions. Your role will involve analyzing complex technical issues, identifying resolutions, and collaborating with other teams to resolve issues.
About Us
Optimum Info is a leading provider of software solutions for the Network Development and Field Operations professions in the Automotive, Power Sports, and Equipment industries. We are committed to delivering high-quality products and services that meet the evolving needs of our customers. Our team is passionate about creating a seamless and rich experience for our users, empowering them to become more effective at their work and create a significant impact on their organizations.
Key Responsibilities
- Provide technical support to customers through various channels, including our ticketing system.
- Analyze complex technical issues and identify effective resolutions using technical skills and knowledge of our software solutions.
- Collaborate with other teams to resolve issues and escalate complex issues to higher levels of support when necessary.
Requirements
- 1-2 years' experience in a professional services organization, with primary focus on using and working with IT systems.
- Strong analytical, troubleshooting, and problem-solving skills, with the ability to think critically and outside the box.
- Excellent written, presentation, and oral communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
- Experience with .NET framework, C#, jQuery, Bootstrap, and SQL Server or web application testing, as well as exposure to public cloud environments like Azure.
What We Offer
- Competitive salary: $80,000 - $110,000 per year, depending on experience.
- Opportunities for career growth and professional development in a dynamic and innovative company.
- Collaborative and supportive work environment with a passionate team of professionals dedicated to excellence.
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Educational Requirements
- Bachelor's degree in engineering, computer science, or a related field.
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