Technical Support Engineer
3 days ago
Job Overview
SBS is a leading organization in the IT industry, committed to delivering high-quality services to our clients. We are currently seeking a skilled Technical Support Engineer to join our Cloud Operations team.
Salary Range: $80,000 - $110,000 per annum, depending on experience and qualifications.
Key Responsibilities:
- To provide technical support and troubleshooting for our customers' systems and applications;
- To configure and manage batch scheduling systems to meet customer requirements;
- To work collaboratively with other teams to ensure smooth service delivery;
- To identify and escalate critical issues promptly;
- To maintain accurate records and reports of system performance and customer interactions;
- To contribute to quality initiatives and service improvements.
Required Skills and Qualifications:
- At least 2 years of experience in an IT Operations role;
- Excellent communication and problem-solving skills;
- Ability to work independently and as part of a team;
- Familiarity with Service Management tools and batch scheduling systems;
- Strong attention to detail and ability to prioritize tasks effectively;
- Degree in Computer Science or related field preferred.
About SBS:
SBS is an equal opportunities employer committed to diversity and inclusion. We foster a work environment that values respect, integrity, and collaboration. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply.
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