Technical Support Lead

3 weeks ago


Noida, Uttar Pradesh, India Continental Full time

Job Summary

As a Technical Support Lead at Continental, you will be responsible for ensuring the appropriate resolution of all tire-related warranty complaints. This involves monitoring and reporting on customer satisfaction and commercial goals.

Key Responsibilities

  • Provide technical product services to internal and external customers to support sales and marketing activities.
  • Ensure timely and effective resolution of warranty complaints.
  • Monitor and report on customer satisfaction and commercial goals.

Qualifications

A degree in Engineering or equivalent education, along with 15 years of job experience in the tire or automobile service industry, is required. Leadership qualities and a minimum of 5 years of managerial experience are essential.

Additional Information

Exposure to projects and process is desirable.



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