Technical Support Lead
3 weeks ago
Job Summary
As a Technical Support Lead at Continental, you will be responsible for ensuring the appropriate resolution of all tire-related warranty complaints. This involves monitoring and reporting on customer satisfaction and commercial goals.
Key Responsibilities
- Provide technical product services to internal and external customers to support sales and marketing activities.
- Ensure timely and effective resolution of warranty complaints.
- Monitor and report on customer satisfaction and commercial goals.
Qualifications
A degree in Engineering or equivalent education, along with 15 years of job experience in the tire or automobile service industry, is required. Leadership qualities and a minimum of 5 years of managerial experience are essential.
Additional Information
Exposure to projects and process is desirable.
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