Technical Support Expert

4 weeks ago


Noida, Uttar Pradesh, India SDLC Corp Full time

**Technical Support Expert**

At SDLC Corp, we're seeking a skilled Technical Support Expert to join our team. As a key member of our support team, you'll play a vital role in providing top-notch service and support to our clients using the Retail ORBIT- software.

**Responsibilities**

- Offer direct client support for all end users, ensuring timely and effective resolution of technical issues.

- Triage, investigate, and resolve support tickets, providing clear communication and updates to clients.

- Manage changes to client data, including data uploads, class changes, category changes, custom reports, and report updates.

- Collaborate with the Development team on bugs, tickets, and special projects, such as data integration issues.

- Provide support for custom data integrations, ensuring seamless integration with our clients' POS systems.

- Develop and maintain end-user training content for our Knowledge Base, ensuring clear and concise instructions.

- Record and communicate feedback from customers regarding product/user experience, driving continuous improvement.

- Adhere to inter-department communication protocols, ensuring effective collaboration and communication.

- Participate in weekend coverage of the support desk, as scheduled, and travel as needed for company events and meetings.

**Requirements**

- Strong technical skills, with experience in software support and troubleshooting.

- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.

- Ability to work in a fast-paced environment, with adaptability and a willingness to learn and grow.

- Strong problem-solving skills, with the ability to analyze and resolve complex technical issues.

- Familiarity with retail software and POS systems, with experience in data integration and custom reporting.



  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Noida, Uttar Pradesh, India. As an ITIL expert, you will be responsible for providing L2 technical guidance and support to our end-users.Key Responsibilities:Perform diagnostics, resolve problems, and implement corrective actions for incidents not resolved by Level...


  • Noida, Uttar Pradesh, India Clearwater Analytics Full time

    Overview:Clearwater Analytics is a leading provider of investment data and analytics solutions, seeking an experienced IT Support Specialist to join our team. As a key member of our Help Desk Team, you will provide technical support and assistance to employees, ensuring prompt resolution of technical issues.About the Role:This is a challenging and rewarding...


  • Noida, Uttar Pradesh, India Albireo Recruiters Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Albireo Recruiters.The ideal candidate will have a strong background in desktop support, with experience in troubleshooting laptop and desktop issues.A minimum of 1 year of international technical support experience is required, as well as excellent communication...


  • Noida, Uttar Pradesh, India BrandMuscle Full time

    At Brandmuscle, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients. Key Responsibilities:Provide technical support to clients via phone, email, or chatTroubleshoot and resolve technical issues in a timely and...


  • Noida, Uttar Pradesh, India Awign Expert Full time

    About Awign ExpertAward-winning enterprise-focused platform empowering businesses to hire, assess and manage top talent for gig-based projects.As a leading player in the Indian gig economy, we provide our experts with a gateway to work for and build a freelance/consulting career with large-scale enterprises.We're changing the way the world works, with a...


  • Noida, Uttar Pradesh, India Tech Mahindra Full time

    Job DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and ensuring seamless customer experience.ResponsibilitiesRespond to customer requests via phone, email, and chat support...


  • Noida, Uttar Pradesh, India Fujitsu Full time

    Key Responsibilities• Identify and resolve customer issues through effective communication and technical expertise.Skills and Qualifications• Excellent communication and interpersonal skills.• Ability to work in a fast-paced environment with multiple priorities.• Strong problem-solving and analytical skills.• Proficiency in computer software and...


  • Noida, Uttar Pradesh, India Speed Global Solutions Full time

    Company OverviewSpeed Global Solutions is a leading provider of customer support and data management services. Job OverviewWe are seeking a highly skilled Customer Support Expert to join our team in Noida. Key ResponsibilitiesProvide exceptional customer support through inbound calls, emails, and chats.Identify and resolve customer issues in a timely and...


  • Noida, Uttar Pradesh, India Oracle Full time

    Job Overview:We are seeking a skilled and experienced Technical Support Analyst to join our team at Oracle. As a Technical Support Analyst, you will be responsible for providing expert-level support to our customers for Oracle SCM Suite products.Key Responsibilities:Provide technical support for Oracle SCM Suite products, including troubleshooting and...


  • Noida, Uttar Pradesh, India NTT DATA Full time

    About the Role:We are seeking a highly skilled Senior Production Support to join our team in Noida, Uttar Pradesh, India. As a member of our production support team, you will be responsible for providing timely and accurate resolutions to technical issues and ensuring the smooth operation of our production environment.Key Responsibilities:Provide daily...


  • Noida, Uttar Pradesh, India Fujitsu Full time

    Job SummaryAs a Service Desk Expert at Fujitsu, you will be responsible for providing exceptional customer service and technical support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesHandle customer inquiries and issues via phone, email, and...


  • Noida, Uttar Pradesh, India Oracle Full time

    Job Description:Job Title: Expert Oracle Database Support SpecialistOracle is seeking an experienced expert in Oracle Database support to join our team. As a key member of our support organization, you will be responsible for delivering post-sales support and solutions to our customers, ensuring the highest level of customer...


  • Noida, Uttar Pradesh, India Singular Full time

    We are seeking a skilled Technical Support Professional to join our Bangalore office. As a customer-focused role, you will handle various B2B customer/partner communication and troubleshoot issues.Key responsibilities include:Be the first point of contact for Singular's clients and partners, troubleshoot issues or escalate them internallyResearch, debug and...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    Role Summary: We are seeking a skilled Technical Support Specialist to provide expert-level support for Mac-related issues in our team.About the Role: As a Technical Support Specialist, you will be responsible for delivering high-quality technical support to our clients via phone, email, or chat.Key Responsibilities:Provide first-level technical support for...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at NTT DATA Services. As a Technical Support Specialist, you will be responsible for providing technical guidance and support to our clients.Key Responsibilities:Provide L1 technical guidance in activities associated with identification,...


  • Noida, Uttar Pradesh, India Fiserv Full time

    Fiserv Career OpportunityWe are seeking a highly skilled Technical Expert for Windows Server Administration to join our team. As a Technical Expert, you will be responsible for administering and maintaining our Windows Server infrastructure, ensuring seamless operation and optimal performance.Key Responsibilities:Administrating and maintaining Windows Server...


  • Noida, Uttar Pradesh, India ION Full time

    We're a leading provider of trading and workflow automation software, high-value analytics, and strategic consulting services to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.Our...


  • Noida, Uttar Pradesh, India Enterslice Full time

    We are seeking a highly motivated individual to join our UI/UX Technical Support team at Enterslice. As a UI/UX Technical Support Specialist, you will play a key role in providing comprehensive and efficient support to our global user base. Your primary responsibility will be to become a product expert in designated fields such as wireless technologies,...


  • Noida, Uttar Pradesh, India Infogain Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers via phone, email, or in-person.Responsibilities:Provide timely and effective technical support to customersAnalyze and resolve technical issues...


  • Greater Noida, Uttar Pradesh, India Coforge Full time

    Job Title: SAP Logistics Technical ExpertAt Coforge, we are seeking a highly skilled SAP Logistics Technical Expert to join our team. As a Senior SAP SD Generalist, you will be responsible for delivering end-to-end SAP implementations and support in the Manufacturing domain.Key Responsibilities:Participate in solutioning, design, build, testing, data...