Technical Support Specialist

4 weeks ago


Noida, Uttar Pradesh, India Fujitsu Full time

Job Summary

As a Service Desk Expert at Fujitsu, you will be responsible for providing exceptional customer service and technical support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities

  • Handle customer inquiries and issues via phone, email, and chat
  • Identify and resolve technical issues in a timely and efficient manner
  • Document and track customer interactions and issues
  • Collaborate with internal teams to resolve complex issues
  • Provide training and support to new team members

Requirements
  • 2+ years of experience in a technical support role
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of IT systems and software

What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment


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