Enterprise Technical Support Specialist

7 days ago


Noida, Uttar Pradesh, India Oracle Full time

Job Overview:

We are seeking a skilled and experienced Technical Support Analyst to join our team at Oracle. As a Technical Support Analyst, you will be responsible for providing expert-level support to our customers for Oracle SCM Suite products.

Key Responsibilities:

  • Provide technical support for Oracle SCM Suite products, including troubleshooting and resolving complex issues.
  • Work closely with customers to understand their technical needs and provide solutions that meet those needs.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction.
  • Analyze and debug complex technical issues, and develop solutions to resolve them.
  • Develop and deliver training sessions to customers and internal teams on Oracle SCM Suite products.
  • Stay up-to-date with the latest Oracle SCM Suite products and technologies, and provide expert-level advice to customers on their use.

Requirements:

  • 10+ years of experience in implementation, support, or upgrade of SaaS SCM suite of products.
  • Experience in Release SCM modules is an added advantage.
  • Strong knowledge of Oracle Integration Cloud and ability to relate product functionality to business processes.
  • Excellent analytical and problem-solving skills, with ability to work in a fast-paced environment.
  • Strong communication and interpersonal skills, with ability to work effectively with customers and internal teams.


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