Technical Support Expert
2 weeks ago
About the Role
We are seeking a skilled Technical Support Expert to join our team in Noida, Uttar Pradesh, India.
Job Description:
The successful candidate will provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. This includes acting as a liaison between customers and departments within the Client Infrastructure.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat.
- Liaise with internal teams to resolve complex issues.
- Collaborate with cross-functional teams to ensure seamless customer experience.
- Develop and maintain knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications.
- Contribute to a supportive team environment that fosters growth and development.
About Our Company
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
What We Offer:
- A competitive salary of approximately ₹8.5 lakhs per annum, depending on qualifications and experience.
- A dynamic and inclusive work environment that values diversity and employee well-being.
- Ongoing training and development opportunities to enhance technical skills and career growth.
- An opportunity to work with a leading provider of digital and AI infrastructure in the world.
Requirements:
- Graduate degree in Computer Science or related field.
- Excellent communication and interpersonal skills.
- Good comprehension and writing skills.
- Must possess excellent customer handling skills.
- Should be comfortable working in rotational shifts with a 24x7 support window.
Nationality: Open to Indian nationals only.
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