Technical Support Expert

2 weeks ago


Noida, Uttar Pradesh, India NTT DATA Full time

About the Role

We are seeking a skilled Technical Support Expert to join our team in Noida, Uttar Pradesh, India.

Job Description:

The successful candidate will provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. This includes acting as a liaison between customers and departments within the Client Infrastructure.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat.
  • Liaise with internal teams to resolve complex issues.
  • Collaborate with cross-functional teams to ensure seamless customer experience.
  • Develop and maintain knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications.
  • Contribute to a supportive team environment that fosters growth and development.

About Our Company

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

What We Offer:

  • A competitive salary of approximately ₹8.5 lakhs per annum, depending on qualifications and experience.
  • A dynamic and inclusive work environment that values diversity and employee well-being.
  • Ongoing training and development opportunities to enhance technical skills and career growth.
  • An opportunity to work with a leading provider of digital and AI infrastructure in the world.

Requirements:

  • Graduate degree in Computer Science or related field.
  • Excellent communication and interpersonal skills.
  • Good comprehension and writing skills.
  • Must possess excellent customer handling skills.
  • Should be comfortable working in rotational shifts with a 24x7 support window.

Nationality: Open to Indian nationals only.



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