Product Support Specialist

1 day ago


Noida, Uttar Pradesh, India Saas Labs US Inc. Full time
About SaaS Labs US Inc.

Saas Labs is a leading global provider of innovative software solutions. Our portfolio includes JustCall, a cloud-based phone system and contact center platform used by businesses worldwide. We are backed by top investors like Peak XV Partners, Base10 Partners, and Eight Roads.


Job Description

We are seeking an experienced Product Support Engineer to join our team in the United States. As a key member of our support team, you will provide technical assistance to customers via phone, email, and chat. Your primary focus will be on resolving customer queries and issues related to our products and services.


Main Responsibilities:
  • Provide expert technical support to customers through various communication channels.
  • Troubleshoot and resolve complex technical issues in a timely manner.
  • Collaborate with cross-functional teams, including Product, Engineering, Sales, and Customer Success, to address customer concerns and escalate critical issues.
  • Share valuable customer feedback with the product team to improve our offerings.
  • Ensure seamless communication with customers regarding issue updates and resolution status.
  • Proactively identify and report cases requiring escalation.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • At least 1 year of experience in technical support or a related field.
  • Excellent English language skills, both written and spoken.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

Estimated Salary: $60,000 - $80,000 per annum
About the Role

This is an exciting opportunity for an experienced technical support professional to join a dynamic team at Saas Labs US Inc. If you have a passion for problem-solving and providing excellent customer service, we encourage you to apply.




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