Product Support Specialist
1 day ago
Saas Labs is a leading global provider of innovative software solutions. Our portfolio includes JustCall, a cloud-based phone system and contact center platform used by businesses worldwide. We are backed by top investors like Peak XV Partners, Base10 Partners, and Eight Roads.
Job Description
We are seeking an experienced Product Support Engineer to join our team in the United States. As a key member of our support team, you will provide technical assistance to customers via phone, email, and chat. Your primary focus will be on resolving customer queries and issues related to our products and services.
Main Responsibilities:
- Provide expert technical support to customers through various communication channels.
- Troubleshoot and resolve complex technical issues in a timely manner.
- Collaborate with cross-functional teams, including Product, Engineering, Sales, and Customer Success, to address customer concerns and escalate critical issues.
- Share valuable customer feedback with the product team to improve our offerings.
- Ensure seamless communication with customers regarding issue updates and resolution status.
- Proactively identify and report cases requiring escalation.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 1 year of experience in technical support or a related field.
- Excellent English language skills, both written and spoken.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
Estimated Salary: $60,000 - $80,000 per annum
About the Role
This is an exciting opportunity for an experienced technical support professional to join a dynamic team at Saas Labs US Inc. If you have a passion for problem-solving and providing excellent customer service, we encourage you to apply.
-
Production Support Specialist
2 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeWe are seeking a skilled Production Support Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The ideal candidate will have 6-9 years of experience in production support and deployment tools such as JBoss, Tomcat, Apache.Key Responsibilities:Provide timely and accurate resolutions to production support issuesMonitor process and...
-
Production Support Specialist
3 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeReq ID: 298844 We are seeking a Production Support Specialist to join our team in India. The successful candidate will have 3-5 years of experience in Production Support and be proficient in Windows Server/Linux, MSSQL, Oracle DB, Tomcat, ActiveMQ, JBoss.Key ResponsibilitiesPerform production support activities which involve the assignment of issues and...
-
Production Support Specialist
3 days ago
Noida, Uttar Pradesh, India NTT DATA Full timeAbout the RoleNTT DATA is seeking a Production Support specialist to join our team in Noida, India. This role involves providing technical support and assistance to clients across various domains, including lending and trade finance.Key ResponsibilitiesConfigure and customize products according to client requirements.Analyze and resolve issues within...
-
Production Support Specialist
6 days ago
Noida, Uttar Pradesh, India NTT DATA Full timeWe are seeking a skilled IT professional to fill the role of Production Support Specialist at NTT DATA, our global innovation hub in India.The ideal candidate will have 3-5 years of experience in production support, with hands-on expertise in Windows and Linux, ticketing tools, and deployment tools. Key responsibilities include issue analysis and resolution...
-
Production Support Specialist
4 weeks ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeJob Description:We are seeking a highly skilled Production Support Specialist to join our team at NTT DATA Services. As a key member of our production support team, you will be responsible for providing technical support and troubleshooting services to ensure the smooth operation of our IT infrastructure.Key Responsibilities:Provide technical support and...
-
Senior Finance Specialist
3 weeks ago
Noida, Uttar Pradesh, India Product and Technology Full timeJob Title: Senior Finance SpecialistAt Product and Technology, we are seeking an experienced Senior Finance Specialist to join our team. As a key member of our finance team, you will play a critical role in maintaining accurate financial records and ensuring seamless financial operations.Key Responsibilities: Manage and process financial transactions,...
-
IT Support Specialist
3 weeks ago
Noida, Uttar Pradesh, India Escalent Full timeIT Support SpecialistAt Escalent, we're seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing front-line support for our products and services. This will include managing support requests, implementing changes, working on projects, and handling problems. You will be the first point of...
-
Production Support Specialist
3 days ago
Noida, Uttar Pradesh, India NTT DATA Full timeAbout the RoleWe are seeking a skilled Production Support Specialist to join our team in Noida, India. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our production systems.Job SummaryThe Junior Production Support role is an exciting opportunity for individuals with 3-5 years of experience in...
-
Production Support Specialist
3 weeks ago
Noida, Uttar Pradesh, India Ameriprise Financial Full timeAbout the Role:We are seeking a skilled Production Support Specialist to join our team. As a Distributed Applications Analyst, you will be responsible for providing end-to-end production support and deriving immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application's Distributed systems.Key...
-
Java Production Support Specialist
1 month ago
Noida, Uttar Pradesh, India UnitedHealth Group Full timeThe UnitedHealth Group is seeking a highly skilled and motivated Java Production Support Specialist to join our team. Our mission is to help people live healthier lives and make the health system work better for everyone.This role is responsible for ensuring the smooth and efficient operation of our Java applications in a production environment. The ideal...
-
Java Production Support Specialist
5 days ago
Noida, Uttar Pradesh, India UnitedHealth Group Full timeOptum, a global healthcare organization, seeks a skilled Java Production Support Specialist to ensure the smooth operation of their Java applications in a production environment. This role is perfect for those who enjoy troubleshooting and resolving complex issues.About UnitedHealth GroupUnitedHealth Group is a leading health insurance company that aims to...
-
Noida, Uttar Pradesh, India Optum Full timeAt Optum, we deliver care and technology to help millions of people live healthier lives. Our team is committed to advancing health equity on a global scale.We are seeking a highly skilled Java Production Support Specialist to join our team. The ideal candidate will have a solid background in Java development and experience in supporting production...
-
Digital Transformation Specialist
2 weeks ago
Noida, Uttar Pradesh, India Product and Technology Full timeJob SummaryWe are seeking a highly skilled Digital Transformation Specialist to join our Product and Technology team. As a key member of our team, you will play a crucial role in the implementation, enhancement, and maintenance of ServiceNow applications.About the RoleYou will collaborate with stakeholders to gather and document business and technical...
-
Production Support Specialist
4 days ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeAbout the RoleNTT DATA Services is seeking a skilled Production Support Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Key ResponsibilitiesProvide timely and accurate resolutions to production support issues.Monitor process and software changes that impact production support.Prioritize workload and coordinate with the Application...
-
Production Support Specialist
4 weeks ago
Noida, Uttar Pradesh, India Ameriprise Financial Full timeAbout the Role:We are seeking a highly skilled Production Support Specialist - Distributed Applications to join our team. In this role, you will be responsible for providing end-to-end production support and deriving immediate resolutions/root-cause of the incidents arising in and around the Insurance and Annuities Application's Distributed systems.Key...
-
Production Support Specialist
1 month ago
Noida, Uttar Pradesh, India NTT DATA Services Full timeAbout the Role:We are seeking a Senior Production Support professional to join our team in Noida, India. The ideal candidate will have 6-9 years of experience in production support and be proficient in deployment tools such as JBoss, Tomcat, and Apache.Key Responsibilities:Monitor process and software changes that impact production support.Communicate...
-
Customer Support Specialist
4 weeks ago
Noida, Uttar Pradesh, India MyOperator Full timeJob Title: Customer Support SpecialistWe are seeking a passionate and ambitious Customer Support Specialist to join our team at MyOperator. As a Customer Support Specialist, you will be responsible for providing exceptional customer service through various communication channels, including calls, emails, and chats.Key Responsibilities:Develop a foundational...
-
Production Support Specialist
3 weeks ago
Noida, Uttar Pradesh, India NTT DATA Full timeAbout the RoleWe are seeking a skilled Senior Production Support professional to join our team in India.Key ResponsibilitiesProvide timely and accurate resolutions for production issues.Monitor process and software changes that impact production support.Communicate project information to the production support staff.Collaborate with the Application...
-
Product Support Specialist
1 month ago
Noida, Uttar Pradesh, India Singular Full timeWe're seeking a skilled Product Support Engineer to join our Bangalore office, responsible for handling B2B customer/partner communication and resolving technical issues.In this role, you'll be the first point of contact for Singular's clients and partners, troubleshooting issues or escalating them internally. You'll also research, debug, and solve client's...
-
Business Intelligence Insights Specialist
3 weeks ago
Noida, Uttar Pradesh, India Product and Technology Full timeJob Purpose:We are seeking a highly skilled and motivated individual to join our Product and Technology team as a Business Intelligence Insights Specialist.As a key member of our team, you will be responsible for using the latest methodologies and technologies in the BI space to enhance our global BI solution. You will work closely with our team to develop...