Production Support Specialist
1 week ago
Job Description:
We are seeking a highly skilled Production Support Specialist to join our team at NTT DATA Services. As a key member of our production support team, you will be responsible for providing technical support and troubleshooting services to ensure the smooth operation of our IT infrastructure.
Key Responsibilities:
- Provide technical support and troubleshooting services to resolve issues and issues analysis and resolution within specified SLAs.
- Perform production support activities, including assignment of issues and issue resolution, with a focus on quality and timeliness.
- Collaborate with cross-functional teams to identify and implement process improvements and resolve complex technical issues.
- Stay up-to-date with the latest technology trends and industry developments, and apply this knowledge to improve our IT infrastructure and services.
- About NTT DATA:
NTT DATA Services is a leading provider of digital and AI infrastructure services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.
Requirements:
- 3-5 years of experience in production support, with a strong background in Windows Server, Linux, MSSQL, Oracle DB, Tomcat, ActiveMQ, JBoss, and deployment tools.
- Hands-on experience with ticketing tools, such as Jira or Freshdesk.
- Strong debugging and troubleshooting skills, with a focus on resolving complex technical issues.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Equal Opportunities Employer:
NTT DATA Services is an equal opportunities employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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